Refund policy

Refund & Return Policy

We stand behind the quality of our apparel and want to ensure you have a seamless shopping experience at MelloraSeed.

Based on our sourcing and fulfilment operations, we have a 14-day claim policy, meaning you have 14 calendar days after receiving your item to request a reshipment, partial refund, or full refund where applicable.

To start a claim, please contact us at info@melloraseed.com Items sent back or claims submitted without first contacting us and receiving approval may not be accepted.

1. Claim Requirements

To be eligible for an evaluation, your item must be in its original condition, unworn and unused, with tags attached and in its original packaging.

You must provide the following supporting information to info@melloraseed.com within 14 calendar days of delivery:

  • Clear photos or an original, unedited video showing the specific issue.
  • Your complete order number.
  • Your full tracking number and delivery record.
  • A detailed written description of the problem.

Please note: Claims without sufficient or valid supporting evidence may not be processed.

2. Order, Size & Apparel Fit Issues

When We Provide a Refund or Free Reshipment

We take responsibility when an error has occurred on our end. You may be eligible for a refund or free reshipment in the following situations:

  • Wrong Item or Color: You receive a product, style, pattern, or color different from the item you ordered.
  • Wrong Size: The size sent does not match the size selected in your order.
  • Missing Items: One or more items included in your order are missing from the package.
  • Measurement Error: The actual garment measurement differs by 3 cm or more from the measurements stated in our official size chart.

Non-Refundable Situations — Personal Fit

We strongly recommend checking the detailed size chart before placing your order.

We do not offer refunds or reshipments for personal fit or preference issues, including:

  • The garment feels too tight, loose, long, or short based on your personal body shape.
  • The sleeve, waist, or overall length does not suit your personal preference.
  • Minor measurement deviations within ±3 cm of the listed size chart.
  • Personal dissatisfaction with the fit, appearance, style, or feel of the item after delivery.

3. Product Quality & Damages

Please inspect your order as soon as you receive it. If you believe your item has a manufacturing defect or significant quality issue, contact us within the 14-day claim period so we can evaluate the issue.

Eligible for Full Refund or Reshipment

A full refund or free reshipment may be provided for severe manufacturing defects or damage that prevents the item from being normally worn or used, such as:

  • Broken zippers or major closures.
  • Severe holes or significant manufacturing damage.
  • Missing essential accessories.
  • Other serious manufacturing defects that substantially affect normal use.

Tiered Partial Refunds

Depending on the severity of the issue, a partial refund may be offered after reviewing the evidence and discussing the appropriate resolution with you:

  • 30%–55% Refund: Minor defects requiring simple self-handling that do not prevent normal wear or use.
  • 15%–35% Refund: Obvious color shading or noticeable color mismatch.
  • 5%–25% Refund: Minor imperfections such as stray loose threads or slight color differences.

The final resolution will depend on the nature and severity of the issue.

Non-Refundable Quality Situations

We do not provide refunds or reshipments for:

  • Scratches, cuts, or damage caused by improperly opening the parcel, including damage caused by scissors, knives, or blades.
  • Subjective dissatisfaction with texture, workmanship, or appearance where the item matches the official product sample and has no material defect.
  • Minor imperfections that do not affect normal use or wearability.

4. Shipping & Logistics Issues

We will work with our logistics partners to investigate eligible shipping issues.

Eligible for Reshipment or Refund

  • Severe Delivery Delay: More than 35 calendar days from the shipment date for EU countries, or more than 37 calendar days for all other regions.
  • Frozen Tracking: No new tracking updates for more than 30 calendar days for EU countries, or more than 32 calendar days for all other regions.
  • Lost in Transit: If the parcel is confirmed as lost by the shipping carrier, we will arrange an appropriate resolution, which may include reshipment.
  • Failed Delivery: If the courier is unable to deliver the parcel despite a complete and correct delivery address being provided, we will investigate and determine an appropriate resolution.

Before any reshipment, you are responsible for confirming that your delivery address is complete and correct.

Situations Not Eligible for Refund or Reshipment

MelloraSeed is not responsible for refunds or reshipments when:

  • Tracking clearly shows the parcel as “Delivered” or “Signed,” but you claim that it was not received.
  • The parcel is returned because of an incorrect or incomplete address provided by the customer.
  • The recipient refuses delivery.
  • The courier cannot contact the recipient due to incorrect or unavailable contact information.
  • The parcel cannot be delivered or cleared through customs due to circumstances caused by the customer.
  • The customer fails to collect the parcel from a local post office or collection point within the required timeframe.

If a parcel is returned to a warehouse or local postal facility due to a buyer-side issue, no compensation or free reshipment will be provided where the shipping carrier does not provide compensation for the returned shipment.

5. Exchanges

If you would like a different size or product, please contact us first and submit a claim where applicable.

Once your claim has been reviewed and an appropriate resolution has been provided, you may place a separate order for the replacement item.

6. Exceptions & Non-Returnable Items

We do not accept returns for:

  • Sale or promotional items, except where required by applicable consumer law or where the item is defective or incorrectly supplied.
  • Gift cards.
  • Items that have been worn, used, washed, altered, or damaged after delivery.
  • Items returned without prior approval.
  • Items outside the applicable claim period, except where required by applicable consumer law.

7. European Union — 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped to a customer in the European Union, you may have the legal right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws and any applicable legal exceptions.

Where this statutory right applies, it is separate from our voluntary claim policy above.

Refund Processing

Once we have received and reviewed your claim or approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at:

info@melloraseed.com