Shipping policy
Shipping & Returns Policy
Last Updated: August 8, 2026
1. Order Processing Time
At MelloraSeed, we take care to prepare and fulfil every order.
All orders are generally processed within 3–4 business days. Orders are not normally processed or dispatched on weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become active in the carrier’s system.
2. Delivery Estimates
Once your order has been dispatched, the estimated delivery timeframe is 10–14 business days.
Delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, peak periods, or other circumstances outside our control.
For information about severe delivery delays, frozen tracking, or lost parcels, please refer to our Refund & Return Policy.
3. Customs, Duties & Taxes
Depending on your destination, your order may be subject to customs duties, import taxes, tariffs, or other fees imposed by local authorities.
Unless otherwise stated at checkout or required by applicable law, MelloraSeed is not responsible for customs duties, import taxes, tariffs, or other charges imposed by the destination country.
Any applicable fees are the responsibility of the customer.
4. Returns, Refunds & Faulty Products
We want you to be happy with your MelloraSeed purchase.
We operate a 14-day claim policy for eligible issues. You have 14 calendar days from the date you receive your order to contact us regarding an eligible issue and request a reshipment, partial refund, or full refund where applicable.
Eligible issues may include:
- Receiving the wrong item, color, or size.
- Missing items from your order.
- Significant measurement discrepancies of 3 cm or more from our official size chart.
- Verified manufacturing defects.
- Severe damage that prevents normal use or wear.
- Eligible shipping or logistics issues.
Please note that personal fit preferences, minor measurement differences within ±3 cm, or simply changing your mind about an item are generally not eligible for a refund or reshipment.
For complete details, please refer to our Refund & Return Policy.
5. Claim Requirements
To allow us to properly evaluate your claim, you must contact us at info@melloraseed.com within 14 calendar days of receiving your order.
Please include:
- Your complete order number.
- Your tracking number.
- Clear photos or an original, unedited video showing the issue.
- A brief but detailed description of the problem.
Claims submitted without sufficient supporting evidence may not be processed.
6. How to Initiate a Claim
To start a claim, please follow these steps:
Step 1: Email our support team at info@melloraseed.com.
Step 2: Include your Order Number in the subject line.
Step 3: Clearly describe the issue and attach the required photos or video evidence.
Step 4: Our team will review the information and determine the appropriate resolution.
If your claim is approved, we will provide you with the necessary return or reshipment instructions.
Please do not send an item back without receiving instructions from our support team first. Unauthorised returns may not be accepted.
7. Return Shipping
For approved claims involving a verified manufacturing defect, incorrect item, missing item, or other issue caused by MelloraSeed, we may provide a replacement, reshipment, refund, or other appropriate resolution depending on the circumstances.
For issues caused by customer preference, incorrect size selection, or other buyer-side circumstances, return shipping costs may be the responsibility of the customer.
8. Important Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
MelloraSeed is not responsible for delays, failed deliveries, or returned parcels resulting from:
- Incorrect or incomplete addresses.
- Refusal to accept delivery.
- Incorrect or unavailable contact information.
- Failure to collect a parcel from a local post office or collection point.
- Customs clearance issues caused by the customer.
- Other circumstances caused by the recipient.
If tracking shows that an order has been delivered or signed for, we may require additional verification from the relevant delivery carrier before considering a claim.
For full information regarding shipping delays, lost parcels, returns, refunds, and eligible claims, please refer to our Refund & Return Policy.
9. Contact Us
If you have any questions about shipping, returns, refunds, or your order, please contact us at:
info@melloraseed.com